Thousands of fans have been trying to buy tickets for singing sensation Adele’s live concerts, but her website is failing to cope with demand.
Worse still, the site is revealing the personal information of other fans.
Some are reporting that they are even able to see the credit card details of other purchasers – but even if that’s not correct, the leaking of fans’ names and addresses is bad enough.
According to BBC News, the ticketing website is being run by a firm called Songkick, who blamed the problems on excessive demand for Adele tickets:
“Due to extreme load experienced this morning, some of our customers were incorrectly able to preview limited account information belonging to other customers. There’s no evidence that this included credit card numbers or passwords. We take the privacy of our users very seriously, and we’re looking further into the matter to ensure it doesn’t happen again.”
The thing is this – if the website had been built properly in the first place, it shouldn’t have been possible for customers to see the details of other purchasers at all – regardless of whether the site was busy or not.