What does it cost to leave TalkTalk?

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Am I correct in thinking that the CEO of Talktalk stated that customers can transfer to other providers without paying exit fees if breaking contract? Thanks

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I’m afraid you might be out of luck.

As I describe here (https://grahamcluley.com/2015/11/post-hack-talktalk-treats-defrauded-customers-poorly/) you can apply for compensation *if* you have lost money as a result of the hack *and* it was the latest hack (not the other times that TalkTalk was hacked) *and* you didn’t help the fraudsters in any way by giving them additional personal information.

Is this disgusting? Yes.

Is TalkTalk treating its customers like shit? Yes.

However, there is an alleged loophole which might help TalkTalk customers ditch their contracts without paying an exit fee: http://www.thisismoney.co.uk/money/news/article-3292565/The-small-print-says-quit-TalkTalk-Hacked-telecoms-giant-refusing-let-customers-leave-without-paying-fees-ve-loophole.html

TalkTalk and other companies would be wise to remember that trust takes years to build, seconds to lose, and a lifetime to regain (if you’re lucky).

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