Android banking malware stops you calling customer service to cancel your cards

Symantec describes some Android banking malware making things more complicated for victims in Russia and South Korea:

Typically, when a banking customer calls a customer care number through a registered mobile device, their call will be routed to an Interactive Voice Response (IVR) System. By blocking these numbers, the malware creators can stop a victim from asking their bank to cancel payment cards that the variants stole. This also gives the malware more time to steal data from the compromised device. Affected users can still find other channels, such as email or landline calls, to reach customer care.

We're used to seeing malware preventing victims from reaching anti-virus company websites, now we have banking malware stopping you from calling the banks.

Although this particular malware appears to be targeting Russians and South Koreans, there is clearly the opportunity for this technique to be used elsewhere in the world.

Tags: ,

Smashing Security podcast
Check out "Smashing Security", the new weekly audio podcast, with Graham Cluley, Carole Theriault, and special guests from the world of information security.

"Three people having fun in an industry often focused on bad news" • "It's brilliant!" • "The Top Gear of computer security"

Latest episode:

,

No comments yet.

Leave a Reply